Refund policy

Return & Refund Policy

At KALSHOOP, your satisfaction is important to us. We carefully check our products before dispatch to ensure that you receive your order in good condition.

1. Return Eligibility

You may request a return if:

You received the wrong product.
The product arrived damaged or defective.
The product is significantly different from the description shown on our website.

To be eligible for a return, the product must be unused, in its original condition, and with its original packaging where applicable.

2. Return Period

Return requests must be made within 7 days of receiving your order.

Please contact our customer service team as soon as possible and provide your order number, a description of the issue, and clear photos or videos of the product when applicable.

3. Products That Cannot Be Returned

Returns may not be accepted for products that:

Have been used, damaged, or modified by the customer.
Are returned without their original packaging when the packaging is necessary for the product.
Have been damaged due to improper use or handling after delivery.

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 7 days.

After reviewing your request, we may offer a replacement or another appropriate solution depending on the situation and product availability.

5. Return Shipping

If the return is due to an error on our part, such as receiving the wrong or defective product, we will provide the appropriate return instructions.

For returns requested for reasons unrelated to a product defect or our error, return delivery costs may be the customer's responsibility.

6. Refunds

For eligible prepaid orders, refunds will be processed after the returned product has been received and inspected.

For Cash on Delivery (COD) orders, payment is normally made only when the order is delivered. If an eligible refund is approved after delivery, our customer service team will explain the available refund method.